Insurance Compliance Officer

Are you an experienced compliance professional looking for a role where you can make a genuine impact on regulatory standards, risk management and customer outcomes? We re looking for a Compliance Officer to support the delivery of an effective, risk-based compliance framework within a regulated financial services environment. This is an opportunity to take ownership of day-to-day compliance matters, provide practical guidance across the business and help ensure regulatory obligations are met. Working closely with the Head of Compliance and Audit, you ll play a key role in monitoring compliance, managing complaints and regulatory risks, overseeing appointed representatives and supporting continuous improvement across the business. The role Your responsibilities will include: Compliance monitoring: Support the delivery of a risk-based monitoring plan, including file audits, thematic reviews, control testing and follow-up of remedial actions. Regulatory risk: Identify, investigate, record and escalate potential regulatory breaches, conduct issues and control failures. Complaints management: Investigate complaints and expressions of dissatisfaction, ensuring fair outcomes, appropriate responses, root-cause analysis and accurate reporting. Consumer Duty: Support the ongoing monitoring and implementation of Consumer Duty, with a focus on good customer outcomes, fair value, consumer understanding and vulnerable customers. Appointed representative oversight: Support ..... full job details .....