Insurance Client Support Manager

Insurance Client Support Manager Location: Brighton, with up to two days working from home per week after probation, subject to competency Salary: £26k - £32k DOE + amazing benefit package Hours: Mon-Fri 9am - 5pm Are you an insurance professional who enjoys looking after clients, solving problems and making sure every detail is right? I''m recruiting for a growing employee benefits consultancy in Brighton. You''ll join a friendly team supporting corporate and SME clients with benefits including private medical insurance, life cover, income protection and travel insurance. This is a hands-on client support role. You''ll work closely with consultants, clients and insurers to keep schemes running smoothly, support new business and renewals, and provide a responsive, professional service. Responsibilities: Responding to client, employee and insurer enquiries by phone and email. Processing information through insurer portals and maintaining accurate client records and membership details. Obtaining quotations and helping prepare new business and annual renewal reports. Supporting client onboarding, scheme administration and retention. Managing shared inboxes and escalating more complex queries when needed. Developing your knowledge of insurer products and building relationships with insurer contacts. Supporting the wider team while following the firm''s compliance procedures. Support other administrative business needs as and when required. To apply for this role, you must ..... full job details .....