Insurance Broker Support Consultant - Hybrid / Remote Working

Broker Support Consultant - Hybrid and Remote Working Options available Job Market - Insurance Broker Support Consultant - About the role This is an excellent opportunity for an individual from an insurance broking or underwriting environment who wants to step up to a Relationship role, or alternatively, an individual who has great customer service experience, and wants to deliver excellence and forge a career in the insurance sector The successful candidate will provide broker support and assistance through inbound and outbound calls / emails to both prospective brokers who are going through the onboarding process and to those brokers who are already an established member of the network, within their given territory area or as allocated. Broker Support Consultant - Key duties The Broker Support will be the first response unit for all new and existing businesses who require assistance with a varied range of requests from onboarding, training, and Insurer support. Duties will include ensuring that the different broker businesses have their queries and requests for help answered quickly, professionally, with a full focus on customer service and satisfaction. Full ownership of brokers allocated to them with a "can do" approach to support day to day queries wherever these arise, by either resolving personally or escalating internally to the dedicated area. Responsibility for retaining a Panel of Brokers and ensuring any internal systems are updated accordingly with relevant ..... full job details .....