Insurance Advisor

An established, customer-focused Insurance business in the Colchester / North Essex area is looking for a Insurance Advisor to join their friendly, growing team.This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it''s right for the customer backed by excellent training and development from day one (including support towards professional qualifications). What you''ll be doing as Insurance AdvisorYou''ll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call.Handling inbound and outbound calls, providing a professional and personable serviceProducing Insurance quotations and converting opportunities into new and additional businessSupporting renewals and retention, building strong customer relationshipsProcessing mid-term adjustments and customer instructions accuratelyIdentifying cross-sell opportunities and making introductions where appropriateRecording and managing leads and activity using a CRM systemBuilding product knowledge over time with structured training and coachingAs you develop, supporting smaller business customers (training provided) What we''re looking for from the Insurance AdvisorPrevious Insurance customer service experience (motor/home Insurance ideal)Comfortable with sales conversations, including upsell and ..... full job details .....