Installation Engineer

Job Opportunity: Installation Engineer (Scotland)An exciting opportunity has arisen for a professional, reliable, and customer-focused Installation Engineer based in Scotland. This field-based role involves delivering, installing, and demonstrating high-quality mobility-related products directly into customers' homes, while delivering exceptional customer service.
Monday-Friday 5am-5pm
Role Overview

• Job Title: Installation Engineer
• Location: Scotland (Field-based)
• Reporting To: Fleet & Installation Supervisor / Distribution Manager
• Key Responsibilities: Safe driving, delivery, installation, product demonstrations, customer care, stock control, and storage unit management.

Key ResponsibilitiesDelivery & Installation

• Drive company vehicles safely and responsibly across designated routes, keeping customers informed of estimated arrival times.
• Safely load, unload, assemble, and efficiently install adjustable beds, recliner chairs, bath lifts, and associated mobility products inside customer homes.
• Carry out thorough handovers with customers, demonstrating how products and accessories work in a patient, respectful, and clear manner.
• Perform remedial repairs, adjustments, and replacement works on products when required.

Customer Service & Sales Support

• Provide high-standard, professional, and respectful customer service to all clients.
• Collect payments on delivery or for spare parts, ensuring accurate record-keeping.
• Ethically promote and up-sell incidental products on home visits against monthly targets.

Storage Unit & Stock Management

• Act as a key holder for a company-hired local storage unit, maintaining total security, tidiness, and access control.
• Manage stock movements in and out of storage, conduct monthly stocktakes, and ensure accurate sign-in/out records and return labeling.

Administration & Vehicle Care

• Complete daily vehicle checks, maintain clean and tidy company vans, and adhere to all road safety regulations.
• Accurately complete all paper and tablet-based installation reports, delivery documentation, and monthly credit card/expense forms with relevant receipts.

Candidate RequirementsEssential

• Driving Licence: Full UK driving licence with a maximum of 6 penalty points (subject to DVLA checks).
• Background Check: Willingness to undergo and maintain a clear DBS/PVG check.
• Experience: Proven track record in delivering and installing furniture or equipment, ideally inside customer properties.
• Physical Capability: Ability to safely handle, move, and assemble heavy items.
• Soft Skills: Excellent interpersonal, communication, and customer care skills with high levels of trust and reliability.

Desirable

• Prior experience in stock management, warehouse environments, or acting as a key holder.
• Experience performing basic repairs, technical adjustments, or remedial engineering work.
• Proficiency with electronic job scheduling systems or handheld tablets.
• Experience up-selling products in an ethical, customer-facing home environment.

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