Installation Coordinator

Installation Coordinator | Old Trafford | Full Time, Office Based | £25,000–£28,000 per year

Do you enjoy keeping things organised, coordinating people, and delivering great customer service?

Crystal Ball is a Multi Award Winning vehicle tracking and lone worker service provider based in Old Trafford. We serve a growing customer base across all business sectors, from SMEs to enterprise businesses and local government, throughout the UK.

What’s in it for you?

• Competitive salary of £25,000–£28,000 per year
• Up to £250 monthly bonus based on performance
• 20 days holiday + 8 UK bank holidays, plus 1 extra day per year of service (up to 25 days)
• Company pension and private medical insurance
• Casual dress code and on-site parking
• Join a vibrant, close-knit, and established team with direct access to our Operations Director

Are you the right person for the job?

• Excellent communicator with a professional telephone manner
• Enthusiastic, polite, and self-motivated
• Highly organised with attention to detail
• IT literate and a team player
• Experience in scheduling/planning is helpful but not essential — full training provided
• A strong desire to deliver first-class customer service

What will your role look like?

• Efficiently schedule and dispatch engineers to customer sites
• Monitor engineer activity and progress
• Manage incoming phone calls, emails, and support tickets within agreed SLA’s
• Process orders and close job tickets to ensure work is completed satisfactorily
• Record all customer communications within the CRM
• Contribute to improving our customer service standards by providing a professional and efficient service

If you are ready to start your career at Crystal Ball, then click APPLY now!

Your data will be handled in line with GDPR

View Full Details