Insolvency Product Specialist

Product Specialist - Insolvency Software SupportHybrid Working Available Competitive Salary + Excellent BenefitsImperium Financial Recruitment is acting as the recruitment agency for this opportunity.An exciting opportunity has arisen for an experienced Product Specialist to join a market-leading provider of insolvency case management solutions. This role is ideal for an individual with strong insolvency knowledge and hands-on experience of Turnkey IPS, who enjoys supporting clients and delivering exceptional customer service.The successful candidate will play a key role in providing expert support and guidance to clients, ensuring they maximise the benefits of the software and receive a first-class customer experience.Key ResponsibilitiesAct as the primary point of contact for clients seeking support, guidance, and advice on insolvency software products.Accurately document and manage support issues within the internal case management system.Provide expert guidance on the use and application of software solutions, helping clients achieve the best possible outcomes.Troubleshoot and resolve issues across the full range of products and tools.Develop and maintain an in-depth understanding of the Turnkey IPS system and associated functionality.Work closely with internal teams to ensure client issues are resolved efficiently and to a high standard.Support the front-line helpdesk team with incoming support queries when required.Deliver both virtual and face-to-face support sessions ..... full job details .....