Inside Sales Representative

Greys Specialist Recruitment are partnering with a well-established, award-winning testing services business based in Warrington to recruit an Inbound Sales Representative.Following a record financial year and continued growth, the business is looking to strengthen its Direct-to-Consumer sales team.This is a genuine warm inbound sales role. Customers are already interested in the services and will either call directly or submit an online enquiry. There is no cold calling but you will still be expected to take ownership of the conversation, understand what the customer needs and convert enquiries into sales.The services can be sensitive and sometimes complex, so this role will suit someone who knows how to sell without being overly pushy. Someone who can ask the right questions, explain products clearly and build trust quickly.The RoleYou''ll join a small, high-performing consumer sales team handling a high volume of inbound enquiries, with the team regularly dealing with 80+ inbound calls per day.You''ll be responsible for:Handling inbound calls and online enquiries from prospective customersUnderstanding customer requirements and recommending the most appropriate serviceConverting warm enquiries into salesFollowing up leads that do not convert on the first interactionIdentifying opportunities to upsell and cross-sell where appropriateManaging your own pipeline through SalesforceWorking towards individual sales targets, KPIs and call quality standardsMaintaining accurate ..... full job details .....