The primary purpose of the job is to give professional front line service to new business through direct channels whilst working closely with the BD team. This will be delivered through telesales and CRM management compliance The employee is also responsible for servicing, retaining and profitably growing an assigned segment of regional accounts through CRM system data management. The employee is required to expand the portfolio business by generating new customer accounts, and to increase the value of the assigned customer portfolio, measurable in Net Sales, Gross Margin, Gross Profit and transactional volumes. Business Development Strategy Participation in the creation, development, and execution of the Business Development strategy within the Commercial and Business Support function. Identify and report optimization possibilities in approach, processes and policies Support both sales and branches in achieving their respective business objectives in the most efficient and effective way possible. Qualification and Support of new accounts Telesales qualification of new prospects Profiling of the new customers based on size, vertical market and buying behaviour Documenting required information and actions taken in CRM Assisting sales with making appointments with customers where appropriate and log in CRM. Handle customer commercial questions (technical, pricing, invoices, consulting) Identify new business opportunities Portfolio/Account Management Plan ..... full job details .....