Inside Sales Executive

The primary mission of an Inside Sales Executive is identifying and acquiring new customers over the phone or via digital leads, accelerating our business development and customer touchpoint capacity. The Inside Sales Team will generate leads and sign customers in specific geographies as well as up-selling and cross-selling to dormant accounts. The current priority is generating hot leads for the Powerzones/signing them themselves or handing them over to the Outside Sales Team.The secondary mission is to manage a portfolio of existing/dormant customers: to minimize customer churn, contribute to an enhanced Customer Experience, renew contracts, to expand existing business and own and bring any customer queries to resolution.Customer Acquisition:Receiving, generating and assessing leadsEstablishing initial contactConfidently presenting offersRaising quotationsFollowing up on leadsClosing deals and signing up customers ReportingRecording in the relevant company systems. Customer Management:Proactive customer managementMaximising customer experienceResolving queriesPortfolio price management ReportingRecording in the relevant company systems. ESSENTIAL KNOWLEDGE AND KNOW-HOW SPECIFIC TO THE JOBSelling and negotiation skills, ideally telephone basedExcellent communication skills and telephone mannerStrong relationship building skills to ensure customer satisfactionAble to work to defined sales targets MANAGEMENT AND BEHAVIOUR SKILLSPositive, can do attitude with a willingness to ..... full job details .....