Inside Sales

About the Role
We are seeking a proactive and detail-oriented Inside Sales Executive to join our freight forwarding team. This role is pivotal in supporting our sales function, maintaining competitive rate structures, and ensuring a seamless customer experience from onboarding through to ongoing support.

Key Responsibilities
• Rate Management: Source, compile, and update freight rates across all trade lanes; ensure external sales and customer service teams have accurate, up-to-date pricing.
• Sales Support: Assist the external sales team by preparing quotations, proposals, and service information for prospective and existing clients.
• Client Onboarding: Coordinate the onboarding process for new customers, ensuring smooth integration and communication.
• Customer Engagement: Provide timely responses to rate enquiries, service updates, and general customer queries.
• Meetings & Visits: Attend occasional client meetings (in-person or virtual) alongside external sales representatives when required.
• Collaboration: Work closely with operations, customer service, and external sales teams to maintain service excellence and achieve commercial targets.

Skills & Experience
• Previous experience in freight forwarding, logistics, or a related transport industry (desirable) 
• basic knowledge of international shipping, customs procedures, and freight rates. (desirable)
• Excellent communication skills, both written and verbal.
• High level of accuracy and attention to detail when managing rates and quotes.
• Ability to build positive working relationships with colleagues and customers.
• Proficient in MS Office; experience with freight management systems is advantageous.

What We Offer
• Competitive salary package.
• Opportunities for training and professional development.
• Supportive team environment with scope to grow within the business.