Inside Account Manager

Inside Account Manager - Newcastle-upon-Tyne - 35-40,000 per annum base (dependent on experience) + commission - permanent role We are recruiting an Inside Account Manager to join a B2B Software company based in Newcastle. This position plays a pivotal role in supporting the Head of Revenue and the wider Revenue Team by combining efficient administration with the proactive coordination and management of a portfolio of customer accounts. Key responsibilities:The role is responsible for delivering an exceptional customer experience throughout the entire customer lifecycle, from onboarding handover through to ongoing account management, customer care, renewals, and identifying opportunities for account growth.Acting as the primary day-to-day contact for assigned customers, the Inside Account Manager develops strong, long-term relationships by understanding customer needs, providing timely account support, and coordinating internal resources to ensure customers maximise the value of the company''s products and services.A key aspect of the role is conducting regular customer care calls to maintain engagement, gather feedback, monitor customer satisfaction, identify support requirements, and strengthen relationships. These proactive conversations help ensure customers receive continued value from the company''s products and services while supporting customer retention and identifying opportunities for renewals, upselling, and cross-selling where appropriate.Alongside account ..... full job details .....