Infrastructure Technical Leader

We are looking for an

experienced Infrastructure Team Lead

who’s ready to inspire, guide, and grow a team of talented engineers. In this role, you’ll take ownership of managing and developing the team while ensuring our clients’ infrastructure environments are running at their very best.You’ll be working hand-in-hand with clients, project teams, and the Service Desk, making sure services are delivered seamlessly and to the highest standard. Customer satisfaction will be at the heart of everything you do.This isn’t just a leadership role — it’s a chance to stay hands-on, solve complex technical challenges, and lead by example. You’ll balance team management with technical contribution, making a real impact both behind the scenes and directly with clients.What You’ll Be Doing as Infrastructure Team Lead

As our

Infrastructure Team Lead , you’ll be at the heart of driving technical excellence and shaping how we deliver services to our clients. This is a leadership role with real impact — blending people management, process improvement, and hands-on technical expertise.Lead and InspireCoach and develop a talented team of engineers, helping them hit their goals and grow their careers.Build a culture of accountability, empowerment, and high performance.Keep the team connected with daily huddles and weekly meetings, ensuring everyone’s aligned and supported.Own team planning — from rotas and holidays to KPIs and performance reviews.Make Things Better, Every DayRefine and improve processes, keeping us in line with ITIL best practice.Spot recurring issues and lead problem management to create lasting solutions.Oversee project handovers, ensuring smooth transitions and zero surprises.Use data and ticket analysis to identify trends and drive continuous improvement.Be the Go-To Problem SolverAct as the escalation point for complex technical issues (Tier 3–4).Diagnose and fix problems, ensuring solutions are effective and robust.Keep services running smoothly by managing ticket queues and escalations.Handle major incidents with confidence, coordinating teams and keeping communication clear.Shape Our PlatformsMonitor, manage, and enhance both our own and our clients’ cloud environments.Implement tools and processes that boost automation, efficiency, and reliability.Stay ahead of the curve, recommending and deploying improvements to infrastructure and operations.Drive Customer SuccessBe the face of calm and competence when issues arise, ensuring customers feel supported and valued.Resolve escalations quickly and rebuild trust when things get tough.Keep customer satisfaction at the centre of everything you do.Grow Yourself and OthersKeep your own skills sharp through training, certifications, and curiosity.Mentor engineers across the business, helping them develop technical depth and confidence.Share knowledge, encourage learning, and lift the whole team.What We’re Looking ForQualifications (preferred but not essential):Degree in a relevant subject plus MCP Server or Enterprise Administrator qualificationMCSA or MCSE (Server)Azure, Office 365, and Windows 10/11 certificationsExperience:3+ years in IT support, including at least 1 year with a service providerManaging servers for organisations of 50+ usersITIL environment experienceAzure, VMware and vSphere (creating/implementing virtual servers)FortiGate or Cisco networkingLayer 3 networking and subnet routingMicrosoft Exchange 2016–2019 or Office 365 (migration/installation)Skills and Qualities:Exceptional customer service and problem-solving abilityStrong attention to detail and quality focusExcellent written and verbal communicationAbility to work under pressure and manage multiple tasksAbout T-TechT-Tech is a fast-growing IT Consultancy, Support and Cloud Service providers in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support.We understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech, we’re about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks and Security; Intelligent Automation; and Communications.At T-Tech, our values are core to who we are; we promote and live these in all areas of our work to give our team and our clients the best experience of T-Tech:Service Centric-

We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.United-

We succeed as a team, pulling together to achieve our goals. We understand and respect others’ views and perspectives. We communicate openly with each other, sharing, challenging and supportingHigh Standards -

We take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.We are

Agile …in our thoughts and actions, anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.Preferably degree educated in a relevant subject plus at least 1 MCP Server qualificationITIL 4 CertifiedRecent Microsoft (Office 365 and Azure), VMWARE or other Professional Certifications to show technical growth and learning Proven evidence of attending or completing Management or Leadership CoursesA minimum of 5 years working in IT support in a Senior capacity at least one of which working for a service providerProven experience of managing Infrastructures on Premises and CloudExperience of working in an ITIL environmentTrack record of leading change and process improvementCompetitive salary depending on your experience and skills23 days’ annual holiday plus public holidays plus your birthday!Learning environment working alongside experts in the latest technologiesSpecial focus on training and developmentSocial committee that organises quarterly social events (karting, bowling, pizza evenings and other exciting events)A vibrant London office and opportunities for home workingExceptional career progression ..... full job details .....