Infrastructure / Support Engineer

Profectus Recruitment are working with a growing Managed Service Provider who are looking to appoint an experienced 2nd / 3rd Line Support Engineer to join their technical team.This is a hands-on role for an experienced IT engineer who enjoys solving complex technical issues across a broad range of client environments, acting as a senior escalation point and supporting infrastructure changes and projects.The Role• Act as escalation point for complex technical issues• Troubleshoot and resolve incidents across server, network, cloud and end-user environments• Own high-priority tickets through to resolution• Support infrastructure changes, upgrades and project delivery• Carry out root cause analysis and implement permanent fixes• Provide onsite support when required• Work closely with internal teams and client stakeholders• Maintain accurate documentation and service records• Contribute to service improvement initiativesTechnical Environment• Microsoft 365, Azure and identity platforms• Windows Server and virtualised environments• Networking, switching and firewall technologies• Intune and endpoint management• SharePoint and collaboration tools• Backup, DR and security tooling• PowerShell and automationRequirements• 5+ years'' experience in IT support, infrastructure or MSP environments• Strong troubleshooting across Microsoft and business systems• Experience with virtualised environments and networking concepts• Working knowledge of Group Policy and Microsoft 365 (including ..... full job details .....