Infrastructure Support Engineer - DV - London

Infrastructure Support EngineerLocation: Based in Central London (100% Onsite) This role will be working on a 24/7 shift rota (12 hour shifts 7am - 7pm andamp; 7pm - 7am) Start date ASAPSix month initial contractInside IR35, £430PD.Role PurposeThe role holder is self-sufficient when resolving routine problems or enquiries across several products, product sets and systems or technologies for multiple stakeholders. The role holder is competent when working under pressure and has a degree of autonomy when dealing with unexpected problems, more complex escalations and helping to maintain the availability of the IT services delivered to end users. The role holder also delivers low to medium complexity work packages as part of customer implementation projects.Your roleWe are looking for a Infra Support Engineer to provide Service Desk Support, joining our Service Team of 1st and 2nd Line engineers. Your role will involve assisting high profile user community, with daily contact with customers and stake holders, via incident logging applications.Key Accountabilities * Technical Capability. Works within a team with some supervision supporting end users with technical queries relating to several products/systems (eg Microsoft products, operating systems, networks, applications, PCS).* Business Awareness. Develops an understanding of the customers'' environment and service delivery requirements to enable the delivery of the service.* Process. Follows established processes/systems and ..... full job details .....