Infrastructure Specialist

Your new companyA global technology services organisation supporting critical public sector infrastructure services. You will join an on-site engineering team responsible for maintaining operational excellence and delivering high-quality technical support services. Your new roleAs an Infrastructure Engineer, you will provide hands-on technical support, incident resolution and operational support within a busy engineering environment. You will be responsible for supporting users, maintaining equipment and ensuring service levels are met.Key responsibilities include: Managing technical incidents, service requests and changes. Troubleshooting desktop and server-related issues. Managing and prioritising your own support queue. Providing customer updates and maintaining communication throughout incidents. Escalating complex technical issues when required. Supporting software builds and rebuilds on PCs and laptops. Diagnosing hardware faults and performing upgrades. Supporting inventory management, quality control and equipment maintenance activities. Working closely with technical delivery, development and project teams. What you''ll need to succeed Previous IT technical support or infrastructure support experience. Experience managing incidents, requests and changes. Strong troubleshooting and problem-solving skills. Experience supporting desktop and server technologies. PC and laptop build/rebuild experience. Hardware troubleshooting and upgrade experience. Excellent ..... full job details .....