Infrastructure Operations Engineer

Your New CompanyA leading financial services organisation is seeking an experienced Infrastructure Operations Engineer to join its technology function. This organisation is committed to delivering exceptional customer service through reliable, secure and resilient technology platforms. With a strong focus on collaboration, continuous improvement and employee wellbeing, this is an excellent opportunity to join a business where technology plays a critical role in supporting customers and driving operational excellence. This is a hybrid role offering flexible working the expectation to on site on central Cardiff 8 days a month. Your New RoleAs the Infrastructure Operations Engineer, you will take ownership of business-critical platforms, including core banking systems, payments services and job scheduling environments. You will play a key role in ensuring these platforms remain stable, secure and highly available, while supporting the ongoing development and improvement of operational processes.You will lead the technical response to major incidents, coordinating recovery activities, providing clear communication to stakeholders and driving issues through to long-term resolution. Acting as a senior escalation point within the team, you will provide expert third-line support and contribute to the successful delivery of operational and service improvement initiatives.The role will involve managing platform health through enhanced monitoring, automation and operational tooling. ..... full job details .....