Infrastructure Lead - Manchester

Infrastructure Lead Location - Manchester Salary - £50,000 - £65,000, D.O.E. Reports to - Head of Technical ServicesThe roleWe is looking for an Infrastructure Lead to join as the most senior operational resource within a dedicated managed services team, supporting complex hybrid cloud and on-premises infrastructure platforms for multiple customers. This is a hands-on technical leadership role, not a purely managerial one, you''ll be the person others turn to when an issue can''t be resolved at the first line, and you''ll own it through to a fix.You''ll act as the technical authority for the operational team: taking ownership of complex incident resolution and root cause analysis, leading platform engineering and hardware lifecycle work, and mentoring Infrastructure Engineers as they develop their own skills. You''re expected to be comfortable making high-stakes calls under pressure during major incidents, and to drive resolution when nobody else can.Day to day, that means leading the technical response to P1 and P2 major incidents, managing Dell VxRail and VMware VCF platform lifecycle operations, overseeing Veeam backup architecture and Azure DR strategy, and delivering capacity management reporting. You''ll present complex RFCs at the weekly Change Advisory Board, manage vendor escalations with Dell, HPE, VMware (Broadcom) and Microsoft, and contribute to quarterly strategic reviews.While you won''t hold the Solution Architect title, you''re expected to understand the ..... full job details .....