Infrastructure Engineer

RESPONSIBILITIES

Manage hybrid software, hardware, and web-based/SaaS products from concept through final deployment and sustainmentAdminister and support Windows and/or Linux-based systems and integrations, ensuring consistent uptime and secure configurationSupport virtualization environments (e.g., VMware, Hyper-V) and hybrid cloud deployments (e.g., Azure)Configure and troubleshoot Active Directory, DNS, DHCP, and GPOsPerform routine maintenance: patching, backups, log reviews, and system health checksSupport configuration management and change control processes to ensure integrity of system baselinesDesign and implement system improvements and automationMonitor and respond to incidents, alerts, and user support requestsCoordinate with cybersecurity, software, and helpdesk teams to ensure operational continuityAct as point of escalation for IT support and major incidents, working with vendors to resolve complex technical issuesProvide subject matter expertise across multidisciplinary teams to ensure interoperability and system performanceDocument network/system configurations and standard operating proceduresMINIMUM REQUIREMENTS

Proficiency in systems engineering, automation, and network infrastructureStrong understanding of system integration involving web, software, and hardware platformsAdvanced system administration (Windows Server, Linux, Active Directory)Experience with cloud infrastructure (AWS, Azure, GCP)Proficiency in automation and scripting (Python, Ansible, PowerShell, Bash)Experience with security best practices (firewalls, IAM, patch management)Demonstrated knowledge and ability to administer enterprise systems such as Microsoft M365, Active Directory/Group Policy, and OktaAdvanced understanding of various infrastructure and network technologies such as WAN/LAN, TCP/IP, DHCP, DNS, VPN, Windows Server operating systemsUnderstanding of Disaster recovery and business continuity planning proceduresQUALIFICATIONS

Bachelor''s degree in Information Technology, Computer Science, or related field (or equivalent experience)4-6 years of hands-on experience in network and systems administrationWorking knowledge of Windows Server, Active Directory, and basic networking principlesFamiliarity with virtualization technologies (VMware, Hyper-V) and system hardening practicesStrong troubleshooting skills and the ability to work independently and as part of a teamFive Principles for Success

Always improve, Always Advance - Only be satisfied with complete success - KaizenPassionately Professional - Take an uncompromising approach to your work and be determined to be the bestHypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territoryMaximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smileSpeed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your ..... full job details .....