Infrastructure Engineer

Job Title: 2 Line IT Engineer (Infrastructure)Location: Manchester (onsite role)Salary: £35,000Please note, it is essential for the candidate to be eligible to attain SC/DV clearance.As an 2 line Infrastructure Engineer, you will provide advanced first-line operational support across multiple strategic managed service environments. This is not a traditional helpdesk role and is an exciting opportunity for someone to progress their career.You will be expected to independently manage monitoring platforms, triage and resolve incidents, validate backup operations across both cloud and on-premises environments, and provide meaningful first-response support for critical P1 and P2 incidents.You will work within a dedicated five-person team participating in a weekly on-call rota to provide 24x7 P1 incident response coverage. The role demands strong technical foundations across both Microsoft Azure and VMware virtualisation platforms, along with a disciplined approach to ITSM processes, documentation, and patching support.WHAT WE EXPECTMinimum of 3-5 years of experience in enterprise infrastructure support roles, ideally within a managed services or MSP environmentProven ability to work with monitoring platforms such as LogicMonitor and Azure Monitor, including alert triage, correlation, and escalationHands-on experience with ServiceNow or equivalent ITSM tooling for ticket lifecycle managementSolid grounding in Windows Server administration (2016/2019/2022) including basic ..... full job details .....