Infrastructure and Support Lead - Manchester

Infrastructure and Support Lead - Manchester With a newly appointed CTO and a clear digital strategy, our client is embarking on a major transformation programme designed to modernise infrastructure, improve operational resilience, and create a more proactive, cloud-first IT environment. About the role This is not a traditional "keep the lights on" infrastructure role. We are looking for a hands-on Infrastructure and Support Lead who can help transform a reactive support function into a modern, high-performing technology operation.You will take ownership of a complex enterprise estate and play a central role in improving service delivery, strengthening operational maturity, and supporting a wider digital transformation roadmap.Working closely with senior leadership, you''ll have the autonomy, backing, and opportunity to make lasting improvements across infrastructure, support, security, and cloud services. What success looks like In your first few months, you''ll take ownership of the current IT landscape by building strong relationships across the business, assessing operational risks, and gaining visibility across infrastructure, Microsoft 365, security, backups, and support processes. You''ll introduce greater operational maturity through clear SLAs, measurable KPIs, structured incident management, and improved vendor accountability, while coaching and developing the existing team to move from a reactive support culture to a more proactive service-led approach. As ..... full job details .....