Infrastructure Analyst

Infrastructure AnalystLocation: Newcastle Are you an experienced IT professional with a passion for infrastructure and support? This is a great opportunity to join a forward-thinking professional services firm, where you''ll play a key role in supporting business-critical systems and driving IT improvements.You''ll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm''s IT environment.What You''ll Be DoingActing as a trusted point of contact, delivering excellent customer service across the business.Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions.Providing 2nd/3rd line support for infrastructure-related incidents and requests.Monitoring and managing servers, storage, and networks across multiple office locations.Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001).Getting involved in infrastructure projects, upgrades, and system improvements.What We''re Looking ForSolid knowledge of Windows Server, Active Directory, Group Policy, networking.Strong hands-on experience with Citrix Virtual Apps/Desktops.Background in Visualfiles administration/support.Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V).Previous experience working in a professional services or legal environment.Strong ..... full job details .....