Information Technology Technician

Overview

We\''re seeking a proactive

IT Technician

to join our team on-site in Halesowen, providing critical IT support and infrastructure maintenance for our defence-sector operations. This role is central to keeping day-to-day tech running smoothly—from desktops to servers—and elevating our systems to meet evolving business and security needs.Responsibilities

Maintain IT operations—OS, security, apps, servers, email, laptops/desktops, hardware, and software.Support system improvements and business-critical IT tasks to boost productivity.Research, assess, and implement emerging hardware, software, and technologies.Act as SME for Windows, iOS, Microsoft, Adobe, Google Workspace.Manage cybersecurity tools, procedures, compliance, and SharePoint/Office 365 security.Install, configure, and support workstations, printers, phones, and mobile devices.Administer time and attendance and various business systems.Support Infor ERP and asset database management.Participate in IT projects—documentation, training, testing, and rollout.Monitor and execute software/app upgrades to ensure compliance.Aid cybersecurity awareness efforts and sustain Cyber Essentials+ accreditations.Contribute to policy development by interpreting company IT guidelines.Skills and Qualifications

Minimum five years\'' IT experience with hardware, software, and systems.Proven ability to liaise with third-party vendors and service providers.Eligibility for BPSS and SC security clearances.Preferred: experience in secure/manufacturing environments; ITIL v4 Foundation; project management; professional IT certifications.Note: This role requires on-site work in Halesowen and may involve working in secure ..... full job details .....