Information Technology Support Analyst

Direct message the job poster from Coba IT ConsultantsAre you looking for a new challenge in the trading industry? We are looking for a Senior Service Desk Analyst to support a globally famous client of ours.We are looking for a candidate who is tech-savvy, not afraid of challenges and likes user interaction, and is willing to learn every day. This role will provide technical support as a part of the Service Desk team, working closely with local business members to understand, address, and, where possible, predict their technology and support needs. Building strong relationships with Geneva-based staff and taking a specific interest and ownership of VIP issues will be core to this role.Reporting directly to the Global Service Desk Manager, you will look to maintain strong relationships across all aspects of the business through your day-to-day interactions, including executives and VIP support.

Responsibilities

To provide daily IT Support to business users and support requests from the IT team

1st and 2nd level user support – depends on capability, even 3rd level

Respond to requests and issues by mail, phone and in person

Train users to make the best use of their PC and phones

Knowledge of the Service Now ticketing system

Knowledge of Windows, Microsoft Office and Outlook

Basic Knowledge of Support for Trading Platforms (Bloomberg, Eikon, ICE, etc)

Knowledge of Computer Hardware

Create and maintain documentation and process

Profile / Desired Competencies

Technical expertise in Active Directory Management, Nexthink, Main commodity Trading Platforms, Microsoft Windows and Office

Good organizational and communication skills

Fluent English (any other language a plus)

Proactive, independent and fast-learning personality

Able to manage multiple priorities, including a mix of projects and business as usual

A customer-focused service mentality

Ability to keep up in an extremely fast-paced environment

Ability to work with customers of all levels

Candidates must have demonstrable experience providing user support within a trading house or financial services environment.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Data Infrastructure and ..... full job details .....