Information Officer

Information Officer

• Directorate: Children and Education
• Pay: -19.98 Per Hour PAYE / -26.92 Per Hour Umbrella
• Location: Hackney Service Centre - E8
• Start: ASAP
• Enhanced DBS Needed
  
  

At Hackney Council, we are committed to building a fairer, safer, and more inclusive borough. Within our Children and Education directorate, we place the wellbeing of children and families at the heart of everything we do.

Hackney aspires to be a proudly anti-racist organisation. We actively work to dismantle systemic racism, discrimination, and injustice, cultivating an inclusive environment that celebrates cultural, heritage, and religious diversity. If you share our commitment to public service, quality, equality, and empowerment, we want you on our team.

Are you a motivated and enthusiastic professional with a keen eye for detail? Do you thrive in a fast-paced environment where your work directly impacts the community?

As an Information Officer, you will play a vital role in supporting the efficient running of our service. Working under the supervision of the Senior Information Officer, you will manage, analyse, and load information requests-including Subject Access Requests (SARs) and Freedom of Information (FOI) requests. Your thorough scrutiny and robust data analysis will ensure that timely and proportionate information is provided to managers, partner agencies, and external forums to safeguard and promote the welfare of children in Hackney.

• Request Management: Process and respond to statutory information requests (SARs and FOIs) from professionals and the public, consistently meeting strict statutory and local deadlines.
• Data Integrity & Reporting: Maintain accurate records, manage data entry, and produce clear, concise, and accurate reports summarizing complex information regarding children and families.
• Discretion & Compliance: Handle highly sensitive, confidential data with the utmost discretion, ensuring strict adherence to the Data Protection Act and confidentiality policies.
• Innovation & Collaboration: Collaborate across the Council to maintain a seamless response process. You will take a proactive approach to exploring and championing new digital tools (such as AI) to streamline tasks and enhance the customer experience.
• Administrative Support: Provide essential business support, including filing, scanning, managing mail, and data system maintenance.
  
  

To succeed in this role, you will need:

• Experience: A strong background in administrative or business support roles, ideally within a busy environment managing multiple, competing priorities. (Experience processing SARs/FOIs or working within Children''s Services is highly desirable).
• Communication Skills: Excellent verbal and written communication skills, with the ability to summarize and evaluate complex info and build positive relationships with professionals, foster carers, and families.
• Tech-Savviness: Proficiency in digital technology (e.g., Microsoft Office, Google Workspace) and a strong adaptability to bespoke case recording systems.
• Data Literacy: A firm understanding of the Data Protection Act and the secure, lawful sharing of information.
• Core Values: A demonstrable personal and professional commitment to anti-racism, equal opportunities, and anti-oppressive practices.
  
  

• DBS Check: Because this role involves supporting services for children and vulnerable adults, a satisfactory Disclosure and Barring Service (DBS) check at an enhanced level is required.
• Flexibility: You should possess the flexibility to occasionally meet service demands outside of usual office hours or participate in a staff presence cover rota if required.

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.