Information and Advice Adviser

Age UK''s National Advice Line is recruiting for Information and Advice Advisers. Our team provide a vital service available to older people and anyone seeking advice to support an older person in need. Our team of trained Advisors are dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life. Many older people are concerned about the cost of rising energy bills, poor housing, accessibility to health and social care services. This is where our Information and Advice Advisers play a vital role in raising awareness and empowering older people to access the support they need, and to understand their statutory rights. If you are looking for an exciting and fulfilling career with a large National Charity that challenges injustice and makes a real difference to older people across the country, then we would love to hear from you! The successful post holder will have excellent communications skills with the ability to provide accurate, often complex information in a clear and empathic way, offering advice over the phone and by email. In this role you will receive several weeks of extensive specialist training based on the current legislation relevant to older people''s rights and welfare, enabling you to offer an in-depth advice service to phone and email enquirers from across England. You will help them to understand and implement their legislative rights in areas such as community care, housing, income and benefits and ..... full job details .....