Industry Operations Agent

About The Role Working within the Industry Operations Department, this position will work to improve our Customer and Industry Data integrity by ensuring all customers are onboarded/offboarded correctly and resolving any disputed transfers and losses, all while delivering exceptional customer service to all internal and external customers. You''ll also ensure that all vulnerable customers, where requested, are correctly added to the Industry Priority Service Register.The department itself is a fast-paced and ever-changing environment, dealing with the integrity of the read data held both internally and across all industry bodies. Core responsibilities: Work through allocated industry exceptions as assigned by the Industry Operations team leader Support in the reduction of backlogs to improve our industry data integrity and ensure customers are correctly onboarded/offboarded Resolve industry onboarding/Offboarding exceptions to ensure all customers join us/leave us in a Fit to Bill state. Being an escalation and operational support for the wider business on Erroneous Transfers, PS PS (Priority Services) and DAP (Debt Assignment Protocol) Developing a comprehensive understanding of the whole customer journey and how and why industry data integrity is part of this Liaise with other Ecotricity departments and third parties through the Industry Secure Data Exchange Portal (SDEP) to ensure a fair and timely outcome is achieved for customer and industry impacting problems Feedback ..... full job details .....