Industrial Print Service Engineer - Norfolk

Role : Industrial Print Site Engineer 
Location: Must reside within 1 hour of site - Norfolk
Travel: UK-wide as required, plus occasional European travel for training
 
Role
 
We are seeking a skilled Site Service Technician to support the performance, uptime and reliability of specialist production equipment across customer sites. You will complete expert-level product training and deliver a full range of onsite services including installation, troubleshooting, break-fix repairs, preventative maintenance, performance optimisation and operator training.
This role is ideal for someone who thrives in a fast-paced technical environment, enjoys problem-solving, and takes pride in delivering exceptional customer service.
 
 
Duties
 
Service & Support 

• Attend customer sites within your assigned territory to complete break-fix repairs, preventative maintenance and machine optimisation.
• Diagnose issues efficiently using information provided by remote support teams.
• Deliver all service activities in a professional, customer-focused manner.

• Complete onsite equipment installations to required standards.
• Ensure all configuration, testing and handover processes are completed thoroughly.

• Provide operator training, SOP guidance and ongoing skills development to ensure equipment is used and maintained effectively.

• Maintain accurate service records, documentation, analytics and expense submissions.
• Update service systems in real time to ensure full visibility of ongoing work.

• Work a rotating shift pattern: 4 days (7am-7pm), 4 days off, 4 nights (7pm-7am), 4 days off, repeating.
• Provide additional shift cover during holidays when required.
• Build strong relationships with customers through respectful, clear communication.
• Escalate critical issues promptly and follow through until resolution.
• Communicate product updates, enhancements and service opportunities to customers.
• Identify and share potential sales leads through the service system.
• Meet and strive to exceed all KPIs, identifying areas for further training or development.
• Maintain high standards of professionalism, integrity and safety at all times.
• Complete all required training, certifications and ongoing development activities within agreed timelines.

• Positive attitude, strong work ethic and a calm approach under pressure.
• Excellent troubleshooting and analytical skills.
• Ability to follow SOPs and processes consistently.
• Strong problem-solving ability, especially when situations deviate from the norm.
• Team-oriented mindset with a willingness to learn and support others.
• Clear and concise communication skills, both written and verbal.
• Ability to resolve conflict fairly and quickly.
• Comfortable working in a fast-paced, collaborative environment.
• Strong organisational skills with the ability to manage travel, expenses and service data ethically and efficiently.
• Commitment to maintaining equipment and working safely at all times.

• High school / primary technical education required; technical college qualification preferred.
• 1-3 years'' experience in a break-fix service environment.
• Clean and safe driving record.
• Intermediate experience with Microsoft Office, Salesforce and service management applications.
• Completion of personality and technical competency assessments.

• Flexibility to work the shift pattern and provide additional cover when needed.
• Willingness to travel across the UK and occasionally within Europe for training.
• Must live within one hour of the site.

• OTE £51,668.00
• 17.5 shifts of holiday
• Employee Assistance Program from day 1
• Contributory pension scheme up to 6%
• Life insurance
• Private Health care after 2 years'' service
• Free Eye and eyesight tests 
• Long Service Awards
• Free on-site parking