Individual Giving Retention Officer

Join Isabel Hospice as our Individual Giving Retention Officer and help ensure our donors feel valued, connected and inspired to continue supporting compassionate hospice care across eastern Hertfordshire. About the role As Individual Giving Retention Officer, you ll play an important role in helping Isabel Hospice grow sustainable income by strengthening the relationships we have with our individual supporters. Working closely with the Individual Giving Manager, you ll support the delivery of engaging supporter journeys across post, email, phone and in-person communications. You ll help ensure donors receive timely, meaningful thank yous, impact updates and stewardship that show just how much their support matters. This is a part-time role with a clear focus on activity that makes the greatest difference to supporter retention, repeat giving and long-term engagement. From helping to re-engage donors, to supporting regular giving growth and using insight to improve communications, your work will help local people feel closer to the care they make possible. You ll also use CRM data to segment audiences, track supporter behaviour and help develop communications that are personal, relevant and effective. The attached job description highlights the role s focus on supporter stewardship, regular giving, data insight, cross-team working and excellent supporter experience. About you You ll be organised, proactive and confident communicating with supporters in a warm, professional ..... full job details .....