Independent Living Officer

We are currently recruiting for an experienced Independent Living Officer to join a forward-thinking housing provider, supporting residents to maintain independence within sheltered and supported housing schemes. This is a rewarding, customer-focused and community-based role, where you will be responsible for delivering a high-quality housing management service to vulnerable residents across multiple sites. The position will involve being out on site regularly, working closely with residents and partner agencies. The Role Deliver a comprehensive independent living / sheltered housing service to residents across designated schemes. Support residents to maintain independence, wellbeing and tenancy sustainment. Carry out regular scheme visits, welfare checks and property inspections. Act as the main point of contact for residents, providing advice, support and signposting to relevant services. Manage low-level ASB, tenancy breaches and safeguarding concerns, escalating where appropriate. Work closely with health services, social care, families and external support agencies to support residents. Monitor and respond to emergency alarm calls and welfare concerns. Support residents with housing-related issues, including rent, repairs and service queries. Maintain accurate records, case notes and ensure compliance with policies and procedures. Promote community engagement and organise activities within schemes to reduce isolation. Key Requirements Experience working ..... full job details .....