Independent Living Manager

Independent Living ManagerLocation: Long Stratton, Norwich, NorfolkWe have an exciting opportunity for an Independent Living Manager to lead and develop Saffron''s Independent Living services, ensuring they are safe, compliant, person-centred, and financially sustainable.Key Responsibilities Include:Provide leadership to Independent Living Team, estates, and tenancy management.Ensure the delivery of high-quality, person-centred housing support that enables residents to live safely and independently.Write, review, and maintain departmental policies, procedures, and guidance covering service delivery, safeguarding, complaints handling, tenancy/leasehold management, service charges, and health and safety.Ensure compliance with housing law, health and safety, fire safety, Equality Act, GDPR, adult safeguarding legislation, and (where applicable) CQC frameworks.Own the end-to-end complaints process, ensuring timely, fair, and resident-focused resolutions and clear remedies.Provide leadership and oversight to ensure the team, work collaboratively with wider Tenant Services, promoting compliance with tenancy agreements, proactively addresses breaches, and supports sustainable and successful tenancies.Oversee leasehold services, lease compliance, resident consultations, alterations, and dispute resolution.Build strong partnerships with Local Authorities, health providers, care agencies, and other organisations.For a full list of responsibilities please see the attached Role ..... full job details .....