Independent Living Coach - Young Persons Support Worker

Independent Living Coach - Young Persons Support Worker£26,141.57 a yearStoke-on-TrentHours per week: 40.25Contract type: PermanentAs an Independent Living Coach, you will provide advice and support to people who have experienced homelessness across our young persons, male and female 24/7 schemes. You''ll work as part of a team to manage the day-to-day running of the scheme, supporting customers with tenancy management, signposting for additional support with housing, health and welfare. You will be allocated a main scheme base, with the expectation that you could be requested to cover shifts across all the schemes. Job requirementsCover all reception tasks, including the phone, post and enquiries. Respond to neighbourhood concerns appropriately by recording details of any queries or concerns. Support new customers when they move in to make sure they understand their rights and responsibilities. Make sure they feel comfortable and informed about their agreement, the local area and other services. Support customers to manage their rent and service charge payments, including their benefits claims where necessary, arranging appointments with organisations such as DWP. Provide advice to customers on health, housing and other issues as necessary, signposting them to other agencies and accompanying them to appointments where appropriate. Maintain the safety and security of customers and the building by supervising the entrance and exit and undertaking regular health and safety ..... full job details .....