Independent Living Advisor

Independent Living Advisor Location: Crewe, Cheshire Hourly rate: 14.87 PAYE Contract Type: 3 months Overview We are working with a social housing provider to recruit a passionate and knowledgeable Independent Living Advisor to support older residents within a sheltered housing environment. This role is focused on delivering high-quality tenancy support, promoting independence, and ensuring the safety and smooth day-to-day running of the scheme. Role Purpose The post holder will provide effective housing management and customer service to older residents, supporting them with tenancy-related matters, day-to-day queries, and low-level emergencies. The role also involves coordinating Domestic Technicians, overseeing service delivery standards, and ensuring compliance with health and safety requirements.Key ResponsibilitiesBuild positive relationships with residents, delivering a warm, responsive, and customer-focused serviceSupport prospective residents with viewings and assist new tenants in settling into their homesProvide guidance on tenancy agreements, rights, and responsibilitiesAssist residents with housing benefit queries and accessing financial supportConduct regular health and safety checks, inspections, and risk assessments across the schemeMonitor and manage contractor performance (e.g. cleaning, grounds maintenance, laundry services)Maintain accurate and up-to-date records, including resident and emergency contact informationRespond to and report resident disputes ..... full job details .....