Full time Temporary Hybrid remote

Income Support Officer

Pertemps London

London, EC4R 3AB

£23.94 - £30 per hour

Posted: 26 May 2026 (2 weeks ago)

Closing date: 25 June 2026

Ref: 60016594

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About the Role

The position of Income Support Officer (Rental) is available with a London local authority on a temporary, full-time basis for an initial three-month contract. This hybrid role requires attendance on-site two to three days per week, offering a pay rate of £23.94 per hour PAYE or £30 per hour via umbrella. The core objective is to maximise rental income and reduce arrears by managing a designated patch of rent accounts. Responsibilities include proactive income recovery through early intervention, resident engagement, and effective case management. The role demands strong income collection skills balanced with excellent customer care, supporting residents to sustain their tenancies. Key skills required include experience in rent account management, arrears recovery, and resident liaison within a social housing or local authority setting.

Rental Income Support Officer

Location: London
Working pattern: Hybrid, 2–3 days on site
Contract: 3 months initially
Rate: £23.94 per hour PAYE / £30 umbrella

An exciting opportunity has arisen for an experienced Rental Income Support Officer to join a busy local authority team. This role is focused on maximising rental income, reducing arrears and supporting residents to sustain their tenancies.
You will manage a patch of rent accounts and take a proactive approach to income recovery through early intervention, resident engagement and effective case management. Working in a commercially focused environment, you will balance strong income collection with excellent customer care.
Responsibilities

Manage a patch of rent accounts and act as the first point of contact for rent-related queries.
Take early action on arrears through phone calls, home visits and case follow-up.
Negotiate and monitor affordable repayment agreements.
Draft clear, tailored correspondence to residents.
Prepare cases for court officers and support possession and stay hearings.
Attend evictions where required.
Work with tenancy teams, welfare benefit officers, debt advice agencies and social care.
Maximise Housing Benefit take-up and support residents affected by Universal Credit, the Benefit Cap and spare room subsidy.
Identify vulnerable residents and make appropriate referrals to specialist support services.
Maintain accurate records, reports and case notes.
Support the wider team through cover, training and shared best practice.

About you

Experience of income management in social housing or local government.
Strong knowledge of housing legislation, welfare benefits and the court pre-action protocol.
Confidence negotiating sustainable repayment plans.
Strong communication skills and a customer-focused approach.
Ability to manage a busy caseload independently.
NEC, Voidscope or RentSense experience is highly desirable.

This is a fantastic opportunity for a housing professional who is confident, resilient and committed to delivering results while supporting residents.
Apply now for immediate consideration.
Rental Income Support Officer, Income Recovery Officer, Rent Arrears Officer, Housing Income Officer, Social Housing, Local Authority, Housing Benefit, Universal Credit, Tenancy Sustainment, Court Pre-Action Protocol, Possession Hearings, Rent Collection, Debt Recovery, Welfare Reform, NEC, Voidscope, RentSense, London Jobs, Hybrid Working

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