Income Services Manager

A well-established Housing Association in East London / Essex is looking to take on an Income Services Manager for an interim period with the option of temporary to permanent. This association has a big impact in its community and creates an inspiring, inclusive place to work.They are looking to bring someone into their collaborative team who comes from a housing association or Local Authority background with experience in team management and in maximising their income recovery efforts, ensuring rent collection and debt management. Responsibilities: Lead and motivate a team of income officers to provide a strong level of rent collection and arrears recovery serviceCreate clear KPI''s and dashboards to highlight rent collection performance and present findings Overseeing that all statutory and compliance obligations are met within time scales and risks are mitigated via strong controlsSupport team with understanding of universal credit, court proceedings and dealing with complaints and at times, eviction processes Requirements: Housing Association / Local Authority background with experience leading teams in Income and Debt recovery, following best practiceExperienced in team management, the ability to oversee the team''s performance and review targets in 1:1sConfident presenting and liaising with stakeholders at a range of levels (both internally and externally)Positive approach to work, happy to collaborate and have strong IT skills The role offers a hybrid model with the ..... full job details .....