Income Recovery Officer

Your new companyYou will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You''ll be part of a forward-thinking team committed to making a positive impact within the community.Your new roleAs an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.Key responsibilities include:Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectivelyContacting tenants to discuss arrears and agree sustainable repayment arrangementsTaking appropriate legal action where necessary, including preparing cases for court and attending hearingsProviding advice and guidance on welfare benefits, budgeting, and financial supportWorking closely with internal teams and external agencies to support vulnerable tenantsMaintaining accurate records and ensuring compliance with policies and proceduresWhat you''ll need to succeedTo succeed in this role, you will have:Previous experience in income recovery, rent arrears management, or ..... full job details .....