Income Recovery Officer

Income Recovery Officer Northamptonshire 36,526.00 + 1,657 Essential Car Payment Join Our High-Performing Income Recovery Team We have an exciting opportunity for an experienced Income Recovery Officer to join our successful and high-performing team. At Greatwell Homes, you''ll play a key role in maximising rental income while supporting customers to sustain their tenancies. We are looking for a motivated professional who can demonstrate a balance of empathy and enforcement, ensuring rent arrears are managed effectively, fairly and in line with legislation, policy and procedure. About the Role As an Income Recovery Officer, you will manage a caseload of current tenant rent accounts, taking a proactive approach to preventing and reducing arrears. You will work closely with customers to understand their circumstances, provide advice and support, and take appropriate enforcement action where necessary. You will be responsible for managing cases throughout the arrears recovery process, from early intervention through to legal action, ensuring compliance with all relevant legislation, including Pre-Action Protocol requirements. Key Responsibilities Manage rent arrears cases and maximise income collection performance. Support customers to sustain their tenancies through early intervention and effective arrears management. Negotiate sustainable repayment arrangements and monitor compliance. Assess customers'' financial circumstances and provide advice regarding ..... full job details .....