Income Recovery Officer

Income Recovery OfficerLocation: Hornchurch, Essex (Hybrid - 1 day office / 4 days WFH) Hourly Rate: 19 per hour PAYE or 24.74 per hour Umbrella Duration: 3-month contract (with scope for extension thereafter)The OpportunityWe''re currently supporting our public sector client in recruiting an experienced Income Recovery Officer to join their busy Housing Team.This is a fantastic opportunity to play a key role in maximising rental income, reducing arrears, and supporting tenants in sustaining their tenancies within a supportive and forward-thinking local authority.With a flexible hybrid model (just 1 day per week in the office), this role offers a great balance of autonomy and collaboration.The RoleAs an Income Recovery Officer, you will be responsible for managing a caseload of rent accounts and taking appropriate action to recover outstanding debt, including legal action where required.You will act as a key point of contact between tenants, the Council, and external partners, helping to deliver a professional, efficient, and customer-focused income recovery service.Key ResponsibilitiesManage rent arrears cases from early intervention through to legal actionMaximise rent collection and minimise arrears across housing stockPrepare legal documentation and attend court hearings as requiredConduct tenant interviews, correspondence, and home visitsProvide advice and support to tenants to help sustain tenanciesRefer vulnerable tenants to relevant support services (e.g. welfare, ..... full job details .....