Income Recovery and Enforcement Officer

Income Recovery and Enforcement Officer We are seeking an experienced Income Recovery and Enforcement Officer to manage legal arrears cases and deliver effective, fair outcomes for residents and communities. Position: Income Recovery and Enforcement Officer Salary: From £34,381 London weighted or £30,386 regional Location: London Stratford or Manchester Trafford with hybrid working Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 11th May 2026 Interview Date: 18th May 2026 Start Date: 22nd June 2026 About the role This is a specialist role within income management, focused on accounts that have progressed to legal stages. You will manage cases from court preparation through to enforcement, including eviction where necessary, balancing firm action with a fair and supportive approach. Key responsibilities include: Managing a caseload across all legal stages of arrears recovery Preparing court documentation, including witness statements and case files Liaising with external legal representatives and acting as a key point of contact Attending court and representing the organisation where required Making informed decisions on enforcement action, balancing risk and customer impact Handling high volumes of customer contact and meeting performance targets Supporting residents with advice and signposting to help sustain tenancies where possible Working collaboratively with internal teams including Housing, Finance and Legal About you You will bring strong ..... full job details .....