Income Recovery and Compliance Assistant

Are you passionate about delivering high levels of Customer Satisfaction? Do you demonstrate excellent customer service skills?Join Our Team as an Income Recovery and Compliance Assistant!Are you passionate about delivering excellent customer service? Do you have a knack for numbers and an eye for detail? If so, we have an exciting opportunity for you! Our client, a leading organisation in the housing sector, is seeking a dedicated Income Recovery and Compliance Assistant to join their dynamic team in Coventry on a temporary basis for 3 months.Role Purpose:As the Income Recovery and Compliance Assistant, you will play a vital role in providing a high-quality Income Compliance Service. Your primary focus will be on all aspects of income collection and recovery, ensuring that customers receive the support they need.Key Responsibilities:Deliver an effective debt collection service for former tenancy arrears and other debts, adhering to agreed timeframes and policies.Manage processes related to both former and current customer credit balances efficiently.Utilise your Excel skills to manipulate data and produce standard performance reports.Handle court paperwork connected to debt enforcement, ensuring accuracy and compliance.Maintain comprehensive records and case histories to support automated processes.Collaborate with external collection agencies and councils to maximise income recovery efforts.Ensure effective communication and understanding of Housing Benefit and Universal ..... full job details .....