Income Performance Analyst

Income Performance Analyst Location: Hybrid Salary: £34,000 per annum At the organisation, they''re committed to helping their customers sustain their tenancies and thrive in their homes. They''re looking for an analytical and insight-driven Income Performance Analyst to join their national Income team and play a key role in shaping how they maximise income, improve performance and deliver exceptional customer outcomes. This is an exciting opportunity for someone who enjoys working with data, identifying trends and translating complex information into clear, actionable recommendations that influence both operational and strategic decision-making. The Role As their Income Performance Analyst, you''ll provide performance intelligence, forecasting and analytical insight that helps drive continuous improvement across our income function. You''ll work closely with operational colleagues, senior leaders and specialist teams to identify risks, opportunities and emerging trends, ensuring we take a proactive approach to income collection and customer support. You''ll be responsible for analysing performance across approximately 40,000 rent accounts, helping to shape interventions that improve collection rates, support tenancy sustainment and deliver value for money. Key Responsibilities Analyse income and customer data to identify trends, risks and opportunities. Produce performance reports, dashboards, forecasting and predictive analysis. Develop data-led approaches to support ..... full job details .....