Income Officer

Job Title: Income Officer
Location: London (Hybrid / Site-Based)
Contract: Initial 6-Month Contract
Hours: 37 hours per week

Start Date: ASAP

A Local Authority in London is seeking an Income Officer to support the effective management and collection of rental income across the borough. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in income recovery, rent arrears, or housing finance within a social housing setting.

About the Role

You will play a key role in maximising rental income and minimising arrears, ensuring tenants are supported to sustain their tenancies. Acting as a main point of contact for residents in relation to rent and financial matters, you will manage a caseload of accounts, take appropriate recovery action, and work closely with internal teams and external agencies.

Key Responsibilities

• Managing a portfolio of rent accounts and monitoring arrears levels
• Contacting tenants to discuss outstanding balances and agree repayment plans
• Taking appropriate recovery action in line with policies and procedures
• Supporting tenants with financial inclusion and signposting to support services
• Preparing and progressing legal action where necessary (e.g. notices, court referrals)
• Liaising with Housing Officers, benefits teams, and external agencies
• Maintaining accurate records and updating housing management systems
• Contributing to income collection targets and performance indicators

About You

The council is looking to hear from candidates who have:

• Experience working in income recovery, rent arrears, or housing finance
• Knowledge of social housing rents, service charges, and welfare benefits (including Universal Credit)
• Strong negotiation and communication skills
• Ability to manage a caseload and prioritise effectively
• Experience taking enforcement action and preparing legal documentation (desirable)
• A proactive, resilient, and tenant-focused approach

Apply

If you have experience in income recovery or housing finance and are looking for an opportunity within a Local Authority setting in London, we would love to hear from you.

Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.