Income Officer

Job Title: Income OfficerLocation: Rugby Contract: Temporary - 3 months ongoing, full time 37hours. Rate: 24 per hour (Umbrella) Service Area: Communities and Homes - Housing Services Reports to: Senior Housing Officer Flexible working - 60% office presenceFull UK driving licence and access to a vehicle required Job Role: As Income Officer, you''ll deliver income management services to tenants helping them maintain sustainable tenancies. You''ll play a key role within a collaborative housing team, working proactively to reduce arrears, advise on budgeting and benefits, and support tenants with personalised solutions.Key Responsibilities:Income Management and AdviceManage rent payments for General Needs and Independent Living tenantsProvide advice and support via interviews, home visits, calls, emails, and lettersEncourage use of Direct Debit and digital payment optionsTenant Support and EngagementPromote "rent first" culture for new tenantsDevelop affordable repayment plans and assist in income maximisationCollaborate with partner agencies to sustain tenancies through tailored supportMonitoring and EnforcementMonitor rent accounts and take action on arrears, including legal proceedingsInvestigate breaches of tenancy related to rent and escalate appropriatelyAssist in reviewing Introductory Tenancies and preparing court documentationCollaboration and Record-KeepingLiaise with internal teams and external stakeholdersRecord all activity using housing management systemsProduce ..... full job details .....