Income Officer

We are currently recruiting for an experienced-Income Officer-to join a well-established Housing Association in Birmingham on an initial 2-month temporary contract.

This is a fantastic opportunity for someone with a strong background in social housing who can hit the ground running. You''ll be responsible for managing a patch of rent accounts, delivering the full end-to-end income recovery process, while also providing a small amount of general tenancy management support where needed.

Key Responsibilities of an Income Officer:

• Manage a portfolio of rent accounts, ensuring rental income is maximised and arrears are kept to a minimum.
• Deliver the full income recovery process, from early intervention through to legal action and court where required.
• Manage complex arrears cases, working with customers to agree realistic repayment plans and sustain tenancies.
• Carry out home visits and maintain regular contact with tenants to support positive outcomes.
• Provide advice and signposting around Universal Credit, welfare benefits and financial support.
• Respond to general tenancy enquiries and support customers with basic tenancy-related matters.
• Work closely with internal teams and external agencies to resolve issues and deliver an effective service.
• Ensure accurate record keeping and compliance with relevant policies and housing legislation.

• Previous experience working as an Income Officer within a Housing Association or social housing environment.
• Proven experience managing the end-to-end income recovery process, including legal action.
• Experience handling complex arrears cases and supporting tenancy sustainment.
• A good understanding of welfare benefits, Universal Credit and rent recovery legislation.
• Excellent communication, negotiation and customer service skills.
• Strong organisational skills with the ability to manage a busy and varied caseload.
• A full UK driving licence and access to your own vehicle, as the role involves regular travel across the local area.