Income Officer

As an Income Officer in the property department, you''ll play a vital role in helping the not-for-profit organisation manage and maximise its income. Your day-to-day tasks will involve working closely with tenants to ensure effective rent collection and providing support to help them maintain their tenancies.Client DetailsA not-for-profit organisation operating in the property sector.DescriptionMonitor and manage rent accounts to ensure timely payments and minimise arrears.Contact tenants to discuss rent issues and provide advice on payment plans where necessary.Work collaboratively with other teams to support tenants in maintaining their tenancies.Prepare reports on income collection for internal review.Handle tenant queries and provide clear, empathetic communication.Identify and escalate cases requiring further action or support.Ensure compliance with relevant policies and procedures.Assist with income-related projects as required by the property department.ProfileA successful Income Officer should have:Experience in income management or a related area, ideally within the not-for-profit or property sectors.Strong communication skills, both written and verbal.A confident and empathetic approach to dealing with tenants.Good organisational skills and attention to detail.Knowledge of housing and tenancy management policies would be beneficial.The ability to work collaboratively with other teams and stakeholders.Job OfferSalary ranging from 33,439 to 37,869, dependent on the ..... full job details .....