https://jobs.co.uk/job/income-officer-iris-recruitment--fdeed6ab-1f0e-482a-9a30-4767a4874954 RSS feed for Income Officer at IRIS Recruitment. en-gb Thu, 23 Jul 2026 18:56:24 GMT https://jobs.co.uk/job/income-officer-iris-recruitment--fdeed6ab-1f0e-482a-9a30-4767a4874954 https://jobs.co.uk/job/income-officer-iris-recruitment--fdeed6ab-1f0e-482a-9a30-4767a4874954 Thu, 23 Jul 2026 11:52:42 GMT Location: Stoke-on-trent | Salary: 31298.00-31298.00 Annual | Type: Permanent | Income Officer£31,297.75 a yearStoke-on-TrentPermanentFull-TimeOur client is entering an exciting period of growth, and this role will play a key part in strengthening their income management service and supporting continued investment in their communities.This person will be responsible for ensuring their rental and service charge income is maximized by delivering an effective income management service. They will manage income cases, including taking appropriate legal action whilst taking a customer centered approach. To work closely with the Income Specialist to ensure performance standards and KPIs are met.What you''ll do: Maximise rental and service charge income through effective management of customer accounts.Proactively engage customers through calls, texts, emails and home visits to manage arrears and agree payment plans.Reduce legal action and evictions through early intervention and supportive debt management.Progress legal cases when necessary, including notices, court preparation and attendance at hearings or evictions.Deliver excellent customer service by accurately recording information, working collaboratively across teams and continuously developing practice.Who yo... Permanent