Income Officer

Income Officer Needed ASAP 4 week sick cover ASAP. Temporary Contract Full Time 35 Hours Per Week Immediate StartFull UK Driver''s Licence with access to own car and business insurance required.Travel required across South Manchester 1 day a week and 2 days in the office essential.Your New RoleWe are recruiting for an experienced Income Officer to join a busy housing organisation on a temporary basis. This role focusses on income collection, tenancy sustainment, and supporting residents to manage their rent accounts while providing high-quality customer service.You will be responsible for managing rent arrears, maximising income collection, and working proactively with residents to prevent debt escalation. Key responsibilities include:Managing a caseload of rent arrears and other housing-related debt.Contacting tenants to discuss outstanding balances and agree sustainable repayment arrangements.Supporting residents with budgeting, financial wellbeing, and accessing welfare benefits.Making referrals to specialist support services including debt advice, financial inclusion, employment support and energy advice services.Conducting home visits where required and engaging with customers within the community.What You''ll Need to SucceedPrevious experience as an Income Officer, Rent Recovery Officer or within a social housing income management environment.Experience managing rent arrears and supporting tenants with repayment arrangements.Good understanding of welfare benefits, ..... full job details .....