Income Officer

Income Officer£35,750Southend-on-SeaPermanent, Full Time We are looking for an Income Officer to be responsible for supporting customers proactively in a variety of ways to manage their rent account effectively and to prevent arrears. They will provide practical advice and work with a wide range of stakeholders to provide a highly professional, customer focused service to our customers. Officers will be expected to proactively support customers and ensure that accounts within their area of responsibility are well monitored, taking action where required. Our focus is to support customers by giving timely benefit and budgetary advice so they can sustain their tenancy or lease. Officers will be expected to visit customers who need advice, guidance, and support with regards to their account. What you''ll be doingTo identify risk of tenancy/lease failure through all contact with customers. Actively address this through budgeting and benefit advice, guidance, referral, and cross-team working. Ensure customers receive the support they need to maximise their income and looking at opportunities to enable them to be financially stable. To maximise rental income and promote tenancy sustainment, exercising judgement and adapting the income management approach to the circumstances and needs of the individual/household. This will include using various communication methods i.e., letters, text, email as well as visits to customers'' homes. To manage a caseload of both current and former ..... full job details .....