Income Officer

Location: Enfield, (Hybrid working offered once settled in role)

Salary: £35,425 per annum

Employment Type: Full-time, 18 month contract

About Us

We are proud to be a local landlord and business, connected to our local community. Across Enfield, Barnet, Haringey and Waltham Forest we provide affordable housing, managing around 1400 homes. Along with our general needs housing, we run essential supported living accommodation and services for young people, helping them to achieve independent living and a bright future. We also have a number of Independent Living schemes for the over 55s, offering peace of mind and an opportunity to remain independent and in the local community.

Role Overview

We are seeking a dedicated Income Officer to join our team in Enfield. Our Income Officers provide a comprehensive and customer focused income management service which offers tenants value for money and efficiency in the management of their rent account.

Key Responsibilities

To provide a customer focussed, proactive, comprehensive and high-quality Rent Collection and Arrears Recovery service, with primary responsibility for the recovery of current and former tenant rent and arrears recovery on a patch of properties.Ensure early intervention, including maximising income, budgeting, referring to debt support agencies, tenancy support or other professional agencies.Be responsible for managing a portfolio of rent accounts, working within agreed policies and procedures and utilising all appropriate and available tools to recover debts owed; these will include other departments and taking cases to court where appropriate.To provide advice and guidance as appropriate through the arrears and legal process.To develop and maintain partnerships with key agencies, including Housing Benefit, DWP, CAB, social services and any other relevant support agencies.

Benefits

Please see full job description for more details

25 days holiday plus bank holidays (pro rata)Health care cashback schemeEmployee assistance programme including free counselling and legal adviceA supportive and friendly working environmentGenerous pension scheme

If you are passionate about income management and want to contribute to a rewarding cause, we would love to hear from you. Apply now to join our team as an Income Officer and help us drive positive change!

Dealine for applications: 29th August 2025 with interviews held the following week (wk commencing 1st September ..... full job details .....