Income officer

Income OfficerLocation - Liverpool6 months TempSalary- 34,064 per annumAbout the RoleWe are looking for a proactive and customer-focused Income Officer to join our Income Services team. This role is responsible for maximising rental income through effective income collection, early intervention, tenancy sustainment, and customer support. You will manage a caseload of rent accounts, work closely with customers experiencing financial difficulties, and take appropriate action to recover arrears while helping customers access financial assistance and support services.The successful candidate will balance a firm but fair approach to income recovery with a commitment to delivering excellent customer service and sustaining tenancies.Key ResponsibilitiesManage a portfolio of rent accounts, ensuring income is collected in line with organisational targets and policies.Proactively identify and resolve rent arrears through early intervention and effective case management.Support customers to maximise their income by providing guidance on benefits, Universal Credit, debt management and financial inclusion.Assist customers with benefit applications and refer them to appropriate internal and external support agencies.Conduct home visits to engage with customers, investigate tenancy issues and agree sustainable repayment arrangements.Maintain accurate case records and ensure all customer interactions comply with policies, procedures and service standards.Take appropriate legal action where ..... full job details .....